When rolling out a new airport/handler, Res2 provides a detailed Train-The-Trainer course for the handler's trainers and/or supervisors. In their turn, they will then convey what they have learned to their co-workers.

 

The training is split into 3 parts, each part covering 1 day:

• Core Services: creating a flight, adding a user, manage the routing table

• Customer Services: all functionality related to check-in and boarding

• Flight Services: all functionality related to load control

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The intuitive iPort DCS graphical user interface is easy to learn. Hence training time and costs are comparatively low.

Our experience shows that an end-user can be trained in:

• 4 hours as a check-in agent (Customer Services)

• 4 hours as a load controller (Flight Services)

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Training can be conducted on site or at the Res2 offices in De Meern, the Netherlands.