The iPort DCS community continues to grow in 2020
7 Sep 2020
De Meern, The Netherlands – The iPort DCS team is proud to announce that multiple customers have joined the iPort DCS community in the last months, assuring further growth of the community in 2020, even in challenging times.
Lao Airlines, the flag carrier of Laos, has chosen iPort DCS to be deployed over their entire airport network.Also the Japanese carrier Peach Aviation has selected iPort DCS to be used to support their operations out of Incheon, Korea.
The Spanish airline FlyLevel decided to implement iPort DCS to cover their weight & balance process, while the Swiss airline Chair recently chose to boost their ancillary sales at the airport and during web check-in using the iPort DCS iSales module.
The Ukrainian airlines Windrose and SkyUp, long time community members, further rolled out the application in multiple additional airports in their network. Also Corendon has done the same.
In the ground handler and airport market, Maastricht-Aachen Airport (MST), Airport Weeze (NRN) and Zaporizhhandling (OZH), have decided to implement iPort DCS for their operations.
iPort DCS can count on a solid and continuously growing customer base, even in these times where our industry faces an enormous setback.
iPort DCS supporting the industry to adapt to COVID-19
31 Aug 2020
De Meern, The Netherlands – The recent and current impact of COVID-19 on the travel industry has forced the iPort DCS team to reorganize our operations. With the help of all employees at Res2, Res2 has been able to improve the system, customer support, and several internal processes. A result of continuous improvement, even in challenging times.
When the air traffic volume dropped, the development roadmap needed a revision as well. The development team took the opportunity and has successfully upgraded the iPort DCS development tools to the new .NET Core framework. This upgrade makes our internal tools ready for the next decade.
At the same time, the iPort DCS functional board started working on new functional designs to adapt the system to support iPort DCS users in applying new industry regulations during the pandemic. For example, in the last months, the following additions were implemented:
The check-in agent can now send the passenger boarding pass from the check-in counter to the passenger’s mobile via e-mail. This way, the agent is not required to print a boarding pass and hand it over to the passenger, thus avoiding human contact. This functionality also supports the paperless operations concept.
All self-service check-in channels – web, mobile and kiosk check-in – now have the option to include the Health Declaration Form as a mandatory step for each passenger, as recommended by EASA
There is a new off-the-shelf brandless web check-in portal available for ground handling agents who require an immediate self-service check-in solution for their airline customers. This portal can be activated for any carrier instantly upon request
As the travel restrictions prevented the iPort DCS training team organizing face-to-face training, they created an online platform for end users training. Free refresher courses were offered and attracted over 2000 participants worldwide. As a next step, the training team recorded tutorial videos, which are now available on the iport.aero website.
It is encouraging to see the iPort DCS community being able to count on their provider to deliver value to their end customers in these times of need. If you would like to enjoy these and other benefits of using iPort DCS, please join our community.
Laos’ flag carrier Lao Airlines, chooses iPort DCS for optimal passenger and aircraft handling
29 Jun 2020
Utrecht, The Netherlands; Langley, UK, and Vientiane, Laos
Res2, the Netherlands-based airline IT company; Travelport, a technology company serving the global travel industry, and Laos’ national airline, Lao Airlines, announce today they entered an agreement to roll out iPort DCS throughout the airport network of Lao Airlines. IPort DCS will be used to support and optimize both passenger handling and load control at the entire airport network of Lao Airlines, from large airport hubs in South-East-Asia to smaller regional airports with limited infrastructure.
Lao Airlines has selected iPort DCS as it offers the best total cost of ownership of a DCS in the industry.
“Being the national carrier, connecting Laos to the world, Lao Airlines requires a reliable partner that can support our operations in our entire network. iPort DCS has the capabilities to serve in all our stations while offering the required functionality a full-service carrier needs. It eases our mind to have a one-stop-shop for departure control, including airport connectivity, deployment, operational and security messaging. Implementing iPort DCS enables us to act cost-conscious, an asset in turbulent times for the industry after the Corona pandemic.”
- Mr. Khamla Phommavanh, CEO at Lao Airlines
“We are excited to support Lao Airlines in their operations and to expand our activities in Asia further. We look forward to work as a true partner to optimize the airlines operations and to accommodate the airlines digital transformation to ensure a smooth passenger experience.” – Mr Hans van Engelen, CEO at Res2
“As the industry looks to recovery, it is especially critical for airlines to enhance capabilities across their networks to ensure a seamless experience for travellers. We’re pleased to support our partners Res2 and Lao Airlines through its growth and expansion and look forward to a bright future with the optimizations gained with iPort DCS.” - Mr Cormac Reilly, VP & Global Head of Travel Partners – Solutions at Travelport
Preparing for the future: Keeping productivity high in times of low operations
16 Apr 2020
The global COVID-19 pandemic is the current number one topic people talk about. Next to the impact on global health and healthcare, the virus has a significant economic impact on the world with the aviation industry on the front line. Governments are introducing travel restrictions to prevent the virus from spreading even more, which leads to entire fleets of aircrafts being grounded. This situation forces companies to think outside the box in order to limit the financial impact while maintaining staff and preparing for a post-Corona future.
Operations in the aviation industry have fallen to an unprecedented low due to the COVID-19 measures. Clearly, this has resulted in a great financial impact, but if we look beyond the financial aspect, what other impact does it have and how does one cope with it? Res2, the software service provider of iPort DCS that supports (pre-)airport operations for airlines, airports and ground handlers, shares an insight.
Regular flow has come to a halt, resulting in idle time in regular daily activities. Sales have decreased tremendously; the usual implementations have been postponed and the pressure on the technical and development teams has dissipated as well. Since iPort DCS is a 100% web-based application with a usual release cycle of 3 weeks, it would not be prudent to maintain this cycle as there is no large-scale production validation for the new functionalities once a new version of the system is launched. Furthermore, now the system is only used for a fraction of normal operations, the pressure on the support team has also diminished.
Nevertheless, Res2 will cope with this situation by rolling up our sleeves, stepping back from the usual development roadmap and focusing on a different set of actions. Think about getting rid of backlogs in support and development. Or executing larger maintenance projects to the application and the entire infrastructure in a larger context. Another example is taking the time to evaluate and adjust procedures, processes and tools where it is valuable. But the biggest project for the next weeks will be upgrading the development platform Res2 is working with.
Res2 is also taking the time to lay the foundations of a new design and enhance the capabilities with regards to the responsiveness of iPort DCS. One advantage of this new design will be that iPort DCS will adapt to the screen resolution of whatever device it is run on.
All of this will result in increasing the usability and even better performance of iPort DCS and at the same time will strengthen the position of Res2 as a leader in innovative aviation IT.
A state-of-the-art and futureproof DCS.
To be able to keep productivity high in such matter a situation, a flexible mindset is needed. The entire organization needs to consist of people who are able to think and work flexibly and take a bold step outside their usual scope. It is important that the entire team is able to work cross-departmentally, being able to handle things differently with trust from the company while keeping the business lean, avoiding bureaucracy and unnecessary hierarchy.
Characteristics such as efficiency, innovation and scalability are key for companies like Res2.
At the same time Res2 is preparing iPort DCS for the restart of our beloved airline industry.
We are keeping connectivity up and running, maintaining compliance with government and other industry mandates, including new regulations to be expected when aviation commences in the post-Corona-era.
Please contact us for any support you might need.