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Our year 2020 in figures 
18 Feb 2021 

De Meern, The Netherlands – Over the year 2020, iPort DCS had a decrease of 57,7% in boarded passengers, mainly caused by the pandemic and following travel restrictions. While this is a significant reduction, iPort DCS still outperformed the market.

Ad hoc operations peaked, while scheduled flights and scheduled charters decreased significantly. Consequently, Res2 has seen a shift whereby the passengers boarded under ground handling contract represented a slightly larger share in the total boarded passenger volume in 2020. Though this has been fairly evenly split in recent years, the airline customers of iPort DCS represented the larger share until now.

For a combination of existing and newly welcomed customers, the Res2 implementation team activated 62 new airports. An activation in this context means a first ever local check-in action in iPort DCS. New activities in terms of new airlines or ground handlers starting at an airport where iPort DCS is already active for another customer are excluded from this list. Likewise, airports activated for centralized weight & balance purposes only are not included either. Of those 62 airports, 23 airports were activated to support rescue & repatriation flights only. On some occasions even just for one flight. The flexibility of the Res2 team, but also of the application was notably appreciated by existing and new customers and users.

The application evolved according to the release schedule drawn out before the pandemic arrived. Despite the need for several organizational measures by Res2, the team held tight to the schedule and deployed 15 releases onto production in 2020. Each of the release included multiple functional improvements and technical maintenance. The upgrade of our own tooling to the latest .NET Core framework can be mentioned as one of the major maintenance items. Highlighting functionality, the plethora of updates in the load control area and the introduction of new industry mandates in light of COVID-19 were additions with a prominent impact.

Despite the decrease in traffic, Res2 was able to welcome 17 new customers to the community. SalamAir (OV – Muscat, Oman), Chair (GM – Zurich, Switzerland) and Lao Airlines (QV – Vientiane, Laos) have selected the full suite of iPort DCS, including passenger handling and load control to be their main departure control solution on the complete airport network. Level (IB – Madrid, Spain) selected iPort DCS as their weight & balance-only solution for the full operations, and Peach (MM – Osaka, Japan) signed a contract to use iPort DCS for specific routes.

Next to these five airlines, twelve ground handlers and airports contracted iPort DCS to be their in-house solution. In the larger European area Res2 welcomed Maastricht-Aachen Airport, Allgäu Airport Memmingen, Airport Weeze, Avisafe Klagenfurt, Vinnytsia Airport, Zaporizzhandling and Aerohandling Kiev. In Asia Lao Airlines GH, Hanoi Ground Services and Taiwan Sky Ground Services joined the community. Finally, in Africa Res2 welcomed Skyway Aviation Handling Company (SAHCO) and Transworld Zanzibar.

The outlook for 2021 is positive, with 6 new contracts expected in the first quarter. Thanks to this trust from the industry and other opportunities on the horizon, iPort DCS has a good and stable position to grow further in 2021.

Our stable financial position allows Res2 to continue being an innovator. Res2 will continue to invest in the company and in the product. The iPort DCS community can count on Res2 as a partner who is in a continuous kick-start position, ready to support when the industry picks up again in 2021.

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